Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.
Shipping Times
- Canada: 7–10 business days
- United States: 7–14 business days
- International: 10–14 business days
Shipping times are estimates and may vary due to carrier delays or customs processing.
Shipping Rates Shipping rates are calculated at checkout based on your location and order weight.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Stolen Packages Wigs By Biological is not responsible for lost or stolen packages once marked as delivered by the carrier. Please ensure your shipping address is correct before completing your order.
Customs & Duties International orders may be subject to customs fees and import duties. These charges are the responsibility of the customer and are not included in the order total.
Contact Us If you have any questions about your order, please reach out through our website contact page.